Partner To The World's Largest Network of Luxury Saunas

FAQs

FREQUENTLY ASKED QUESTIONS

 

This section is here to walk you through the most frequently asked questions about ordering with us.

Whether you’re new to luxury Saunas or looking to add to your existing home spa design, this guide covers all you need to know regarding shipment, materials, pricing and more.

 

What sets us apart from the competition?

We are simply second to none when it comes to quality. Our Saunas are designed directly each piece is hand crafted bespoke to each individual. Here at SupaSauna our factory network and exclusive access means that we maintain quality control whilst being able to deliver with efficiency worldwide. We bring traditional craftsmanship and modern designs to deliver exceptional results that meet each client’s vision.

Where are your Saunas made?

All our pieces are bespoke design pieces, crafted, and finished in our worldwide factory network. We have saunas made in America, Finland, Switzerland, China and the United Kingdom.

Do you have a showroom?

No, we are an E-Tailer specialising in high end and premium saunas. Every order is manufactured directly for each customer. Items come certified with a quality control guarantee worldwide.

How do I start an order?

Simple add an item to cart and proceed to check out. Or send us any custom specifications and a link to the item you would like to purchase and our team will be in touch to assist your requirements

What materials do you specialise in?

ith an exclusive network we use red cedar, hemlock and other naturally and ethically sourced materials for all our saunas.

How is pricing determined for custom specifications?

Pricing is based on several factors, including the complexity of the design, the materials selected, the quality of materials used, and the skill involved. 

How long does it take to craft and deliver?

We state a lead time of 7-15 days with a 14 day returns policy. Our pieces are crafted for every customer.

Do your finished pieces come with warranty?

Our factory network are committed to addressing issues promptly. We cover a warranty period of 1-3 years stated specifically for each of our products, please see our product specification sections. 

How will my order be delivered?

Completed pieces are securely packaged and shipped via insured courier services. Tracking information will be provided upon dispatch.

 

For further questions please contact us at info@supasauna.co.uk for assistance and a member of our team will be in touch.


2017

Where we started

Welcome to our circle. We started as an online general store selling trending products on eBay. Our winning product was magnetic socks which helped us transition into online store development, this meant we needed to learn how to leverage Facebook ads for showcasing our brand and products to generate interest.

2020

Growth & Development

Our interest in web development and Facebook ads lead us to shopify, far removed from our general store days on eBay. Our niche interest in Saunas moved us away from online marketplaces and our parent company where we built our network. We were able to transition into a sole trader for luxury state of the art sauna products and outdoor recreation.

2023

More Than a Brand

Part of our network led us to establishing an accredited media platform using photography and business shows as an outlet for our brand. This creates opportunities for us to grow and develop to get our name out there! We benefit from press pass access for products demos, networking for new contacts and news related to our niche or any of our choosing. This acts as a legal bridge for media access for SupaSauna offering us a unique infrastructure for partnerships behind the scenes. 

2025

S u p a S a u n a

We are SupaSauna. Partner to the world's largest network of luxury indoor and outdoor saunas. We are an e-tailer, the online sauna store to bridge the gap between quality and global certifications to give our customers prices unbeatable worldwide.

We enable various price points because we cut costs through our vast network. Our factory network of professionals are second to few supplying international names in the market.

Our partner factories are located in Los Angeles, Zurich, London & more with a combined experience of 50+ years in the Sauna manufacturing and distribution industry. We ensure consistency and quality for clarity for every Sauna you order with us.

Our Partner Certifications

Globally Certified

We are compliant worldwide.

Our list of certifications include:

ISO, SGS, CE, FSC, BSCI, ETL, SAA, PSE

  • RESISTANT

    Our materials define durability, heat retention, aroma, and perceived luxury.

  • PERFORMANCE

    Engineered for deep-penetrating therapeutic heat with rapid warm-up and consistent temperature control.

  • WELLNESS

    Designed for comfort, ambiance, and total relaxation. We will transform your home into a private wellness sanctuary.

URBAN

Our founders are from a generation of social media and the internet. Taking inspiration from top brands and classic names we have been drawn to quality, improvement, creation and customisation for the customers who want to fulfil their home spa dream.

What began as a concept has spanned into an online network from East Asia to Europe for premium home spa living.

CRAFTSMANSHIP

A worldwide team focused on intricately crafted, high-end Saunas. Our factory network caters to a large growing list of customers from celebrities, icons, athletes, and names from a vast number of industries and professions worldwide.

Built around a network of decades of dedication and hands-on craftsmanship, our products reflect a deep respect for detail, culture, and tradition.

VISION

Operating from our modest beginnings on eBay we are humbled to be involved in an industry that cultivates skills and teachings passed down through generations.

CULTURE

Through our network we have in house experienced craftsmen, designers, skilled workers and carpenters. Each chosen for their history and quality boasting our quality standards and shared values.

The essence of SupaSauna lives in the hands of our specialist factory network, we are proud to emulate a culture of where each Sauna is made with the aim of perfection.

MATERIALS

We work with premium hemlock and red cedar wood. Our manufacturers procure materials only from the best sources.

TRUST

Our partners have built Saunas that have been presented at award ceremonies across multiple industries enabling us to deliver standards second to none direct to our consumers.

MEDIA

Our brand has press pass access which we use to for networking to feature our products, gain new contacts and showcase our distribution network for more opportunities.

All our web development, marketing and still image photography is done in house.

WORLDTIER

We only deal with the manufactures who have access to the finest materials. Quality is consistency, this is the epicentre of our core values.

From tree selection to the raw materials ethical sourcing is cemented into every step of production, and is handled with care and an high attention to detail.

Every element of our production is scrutinised in the selection process and built with intention, following a process that prioritises craft, quality, and longevity.